FAQ

Questions and Answers

What is Laguna Box, and what makes it unique compared to other skincare subscription boxes?

Laguna Box is a luxury skincare subscription featuring curated, high-quality products exclusively made in Italy. Each quarter, subscribers receive a selection of artisanal, clean skincare products from premium Italian brands. Unlike other boxes, Laguna Box focuses on introducing unique, hard-to-find brands with a commitment to quality, authenticity, and sustainable practices. Each box is crafted to provide a luxury experience while introducing customers to the best of Italian skincare.

How often will I receive a box, and what’s included in each delivery?

Laguna Box is delivered quarterly, meaning you’ll receive four boxes per year. Each box contains 4-6 full-sized skincare products tailored to offer a well-rounded skincare routine. The selection varies but always includes high-value items, with a total retail value around 300€. You can expect a mix of skincare essentials, like cleansers, serums, and moisturizers, all designed to introduce you to new favorites.

What kind of skincare products can I expect, and are they suitable for all skin types?

Laguna Box features a variety of products that cater to a wide range of skin types, including mature skin. The items are selected with quality and versatility in mind to ensure suitability for most skin types. Every box includes a detailed brochure with information on each product, ingredients, and usage tips.

Can I buy Laguna Box as a gift? Are there specific options for gift subscriptions?

Absolutely! Laguna Box is a fantastic gift for loved ones. We offer one-time gift options as well as set-and-forget gifting subscriptions, with a 4-box plan. Our annual 4-box plan also includes free shipping, making it a great value. We’ll take care of everything, including a personalized card with a message of your choice for special occasions.

What is your cancellation policy, and can I pause my subscription if needed?

Our subscription can be paused or canceled at any time before your next box is shipped. We aim to offer flexibility so you can adjust your plan according to your needs. If you choose a prepaid option, you can still pause the shipment if necessary and resume when you’re ready.

Who are the founders of the skincare brands featured in the box, and how are they selected?

Our brands are carefully selected for their quality, Italian heritage, and commitment to sustainable skincare. We focus on smaller, independent Italian brands, often family-run, with a deep connection to local traditions and innovation. Each box includes stories about the founders and their values so you can get to know each brand more intimately.

Can I track my box, and will I receive notifications when it’s shipped?

Yes, all subscribers receive a tracking link once their box has shipped. You’ll also get an email notification so you know when to expect it. We want you to feel informed every step of the way.

How are the boxes packaged? Are they eco-friendly?

Our boxes are designed with sustainability in mind, using recyclable materials and eco-friendly packaging. We aim to provide an elegant unboxing experience that is luxurious yet mindful of the environment. Our magnetic closure boxes are beautiful, durable and we hope you will reuse your boxes for a long time.

Can I update my shipping address or payment information if needed?

Yes, you can easily update your shipping address or payment information through your account on our website. Be sure to make these changes before the next billing cycle to ensure your box reaches the correct address.